The Moose Jaw Events Centre is a world-class hospitality environment for trade, sporting, entertainment and cultural events which bring innovation, enrichment and prosperity to Saskatchewan. We enrich the quality of life for our employees, customers, visitors and the community through the hosting and delivery of local, regional, national and international events. At the MJEC, each individual is given the opportunity to create a career filled with challenges and rewards. We encourage qualified applicants to apply.
You can provide your resume for future consideration as well as fill out an application. Watch here for updates on current open employment opportunites.
In Person:
Administration Office, Moose Jaw Events Centre (306-624-2040)
Hours of Operation: 9:00am – 5:00pm Monday to Friday
Moose Jaw Events Centre
110 1st Avenue N. W.
Moose Jaw, SK S6H 0Y8
Entity: OVG360
Title: Manager, Ticketing and Box Office
Department: Ticketing
Reports to: General Manager
Supervises: Box office Staff
Type: Full-Time; Salaried
Purpose:
The Manager, Ticketing and Box Office is responsible for the day to day operations of the SaskTix Regional Box Office, located inside the Moose Jaw Events Centre, including but not limited to all ticketing operations, ticket financial reporting, supervision of box office and ticket scanner personnel at the Moose Jaw Events Centre, as well as the the ticketing operations (builds, reporting, support) for SaskTix regional clients.
Summary:
The Manager, Ticketing and Box Office is also responsible for the selection, training, motivation and evaluation of all Box Office personnel. The Manager, Ticketing and Box Office will have to work with a team of professionals to ensure exceptional customer service is provided and delivered to internal and external customers as well as the tenant teams at Moose Jaw Events Centre. Moreover, the Manager, Ticketing and Box Office will be the main ticketing contact for the tenant teams (WHL and AAA Moose Jaw Warriors). The Manager, Ticketing and Box Office will also champion the manifests, event builds, onsales and box office settlements for all live events at Moose Jaw Events Centre and SaskTix regional clients.
Qualifications:
- Post-Secondary Diploma in Business Administration or Bachelor’s degree in related field is an asset
- Minimum five (5) years of customer service experience, including supervisory experience
- Demonstrated leadership skills
- Strong verbal and written communication skills in the English language required
- Demonstrated organizational and problem-solving skills
- Knowledge of ticketing applications is preferred, ability to learn is essential
- Experience with Paciolan ticketing platform is preferred
- Knowledge and experience with MS Office and Social Media
Job Functions:
- Use social media platforms to market and promote SaskTix events.
- Computer and technical skills-responsible for event ticketing updates, occasional testing of new software and routine maintenance and troubleshooting.
- Plan, organize, and coordinate the Box Office efforts for multiple public assembly facilities including, Moose Jaw Events Centre , Moose Jaw Ford Curling Centre, Great Western Lounge and any other facilities or SaskTix regional contracts.
- Ability to work beyond normal business hours, including early mornings, days, evenings, weekends, stat holidays, extended (long) workdays and extended numbers of days
- Provide leadership for Box Office personnel. Plan, direct, and evaluate box office personnel.
- Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc. Set up various ticket discounts and/or promotions as required for Moose Jaw Events Centre events, the WHL Warriors and the AAA Warriors and for SaskTix Clients
- Oversee will call, mobile, print at home for all ticketed events, ensuring compliance to all relevant ticket laws
- Process/fill approved charity tickets requests; document all complimentary tickets issued
- Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
- Investigate and resolve ticket-related issues.
- Take the lead role in overseeing and managing the event builds, manifest and ticket settlements for all SaskTix Clients.
- Act as the administrator for the ticketing system and liaison between staff, promoters, presenters and the facility. Update and relay all box-office related event information to each department, tenant and/or client as required.
- Financial reconciliation in regard to deposits, settlements and reporting. Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates.
- Assist with the creation of and mange/control of fiscal budget for the Box Office department
- Manage all information being sent and posted through ticketing system. Exercise confidentiality and integrity upon handling personal and financial customer information.
- Establish and maintain effective working relationships with internal/external customers and building tenants. Prepare ticketing reports for and work with tenants on system training and related premiums services ticketing.
- Management of all aspects of customer service as it relates to both internal and external customers, and building tenants, enforcing customer service principles and corporate initiatives.
- Work with all Moose Jaw Events Centre premium clients to deliver exceptional customer service.
- Comprehend and make inferences from written sales materials. Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
- Perform other duties as assigned.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Intellectual/Social, Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will sometimes be in a leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to communicate effectively interdepartmentally, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
Physical demands:
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information
Work environment:
- The duties of this position are performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.
This job description is subject to change